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Losing USB Connection to Windows PC

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(@mshansen2)
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Joined: 2 years ago
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Topic starter  

Have the Bitpixel connected to a PC using USB and it seems to run the sports ticker just fine for 5-10 min then drops the connection. Have turned off USB timeous, tried different USB cables, and reloaded the firmware on the mini sd card. Have also tried on 2 different laptops with the same results. Have this same issue happening on 2 recently bought Bitpixels ordered via Amazon. 


   
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Pixelcade Admin
(@pixelcade-admin)
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Joined: 6 years ago
Posts: 330
 

not sure what is happening there. sorry, you'll need take that up with AtGames. 

This post was modified 2 years ago by Pixelcade Admin

   
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Al Linke
(@alinke)
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Posts: 140
 

https://youtube.com/shorts/sMLx_1zCG_Q?feature=share @pixelcade-admin

i have about the same problem when i change an image the usb conection is gone and that happens often

   
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Pixelcade Admin
(@pixelcade-admin)
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@dulkenraad can you re-create it or it's random? If you can re-create, shoot me steps and will try on my end


   
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Al Linke
(@alinke)
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Joined: 5 years ago
Posts: 140
 

i can re-create it but it happens on multiple images if you change them you can see it in the video of me what i did .but it's always the same images where it happens @pixelcade-admin

This post was modified 2 years ago by Anonymous

   
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Pixelcade Admin
(@pixelcade-admin)
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send a few sequences if you don't mind and will try and re-create on my end and also are you seeing this only in pixelcade companion or also from your front end?

This post was modified 2 years ago by Pixelcade Admin

   
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Al Linke
(@alinke)
Estimable Member
Joined: 5 years ago
Posts: 140
 

it happens on both the front end and the pixelcade companion


here's a step-by-step guide how it produces the bug for me

1. start the pc, and start all the software (hyperspin, pixelcade companion)

2. i start the companion app and select one of the gifs

3. if i choose the wrong gif then it tries to load the gif and crashes after

4. both on the program and the front end crash


i attached the gifs where it crashes, there are more of these where it crashes but these are just some examples that i found. some gifs that i attached could not load so maybe the gifs themselves are corrupt

it also happens on the other pixelcade software versions.

for example pixelcade LED 4.4.7, and pixelcade LED 5.0 beta

 

the names of the gifs that did not want to attach

ARCADE_Marvel_RattenJager.gif

ARCADE_NEOGEO_Hvm6_RattenJager.gif

ARCADE_StreetFighterAlpha2-V2_RattenJager.gif

HALLOWEEN_NGP_CardFightersClashII13_RattenJager.gif

PINBALL_STORY_VpxWorldPokerTour.gif

@pixelcade-admin

This post was modified 2 years ago 2 times by Anonymous

   
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Pixelcade Admin
(@pixelcade-admin)
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Joined: 6 years ago
Posts: 330
 

something to try, I've seen a few cases where USB 3 ports had issue so try another USB port, preferably a USB 2 one if you have 


   
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Al Linke
(@alinke)
Estimable Member
Joined: 5 years ago
Posts: 140
 

I tried that but the problem still remains.


   
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Al Linke
(@alinke)
Estimable Member
Joined: 5 years ago
Posts: 140
 

have now also tried it on another PC with the same result where the software stops.

20230415 162728
This post was modified 2 years ago by Anonymous

   
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Al Linke
(@alinke)
Estimable Member
Joined: 5 years ago
Posts: 140
 

i think i've already found the problem i tried another pouwer source and now it looks like everything is working fine.


   
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Pixelcade Admin
(@pixelcade-admin)
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Joined: 6 years ago
Posts: 330
 

oh that's great, that makes sense as if the board is not getting the required amount of voltage, the board will reset and you'll get a disconnect. You would see that on images that have more white for example which drives more amps and can cause a voltage drop and hence a beefy power supply that can keep up is needed. That's why it's key to always use the power supply that ships with Pixelcade. Thanks for updating on this one.

This post was modified 2 years ago by Pixelcade Admin

   
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